Frequently Asked Questions
Everything you need to know about our minimalist backpacks and sustainable ethics.
What materials are used in Ucon Acrobatics products?
We prioritize sustainability by using high-quality materials such as recycled polyester from PET-bottles, vegan leather, and phthalate-free TPE coatings to ensure our products are both durable and eco-friendly.
Are your backpacks waterproof?
Most of our series, such as the Lotus and Stealth collections, feature a waterproof fluorocarbon-free coating and water-resistant zippers to keep your belongings dry during rainy commutes.
How long does shipping take?
Orders within Germany typically arrive in 1-3 business days. International shipping within the EU takes 3-7 business days, while worldwide shipping can take up to 14 business days depending on the destination.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be unused, in their original packaging, and with all tags attached to qualify for a full refund.
How do I clean my Ucon Acrobatics bag?
We recommend using a soft cloth with lukewarm water and mild soap for spot cleaning. Do not machine wash, dry clean, or use harsh chemicals as this may damage the waterproof coating.
Do you offer a warranty on your products?
Yes, we provide a 2-year warranty against manufacturing defects. If your product has a fault in materials or workmanship, please contact our support team with your proof of purchase.